PATIENT ENGAGEMENT MANAGER

Laura joined the medical world and Opus in 2021 after spending 16 years in the travel industry where she honed her listening and communication skills, learnt the importance of a focus on attention to detail and developed a passion for delivering a great customer experience.

After starting in the Accounts Team, Laura become Practice Manager in 2022. She is responsible for ensuring that Opus patients receive the highest level of service throughout their journey with us, whether they attend the clinic just once or multiple times. Laura is forever striving to make improvements to the back-office processes, making sure patients get the service they deserve alongside the amazing healthcare they will be provided with by our team of experts. She is the backbone for all the clinicians within Opus, ensuring every day runs as smooth as it can.

MEDICAL SECRETARY

Kate is our Medical Secretary and joined Opus Biological in September 2023.

She has had a varied career from retail management and finance. She also worked with in many areas of the civil service for 15 years, enabling her to understand people and their varying needs.

Kate is often our patients first contact and offers a professional and friendly interaction. She looks after two of our physiotherapists on a day-to-day basis, communicates with patient’s and other medical professionals. She works closely with our Practice Manager Laura to ensure the clinic runs smoothly and patients receive the best care from Opus. Kate is a personable character with empathy for others, which makes her perfect to ensure you will receive the best service during your journey with Opus Biological.