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Frequently Asked Questions

Each of our services has a dedicated FAQ section located at the bottom of its respective page. These FAQs provide detailed answers to common questions related to that specific service, ensuring you have all the information you need. For further assistance, please feel free to contact us.

We're all about getting answers, fast.

Every step of our process has been designed with an understanding of the strain of our busy lives and the impact this has on health.

Make the most of your appointment. Prepare for your visit by reading our FAQs. Can’t find what you need? Get in touch and we’ll be happy to help.

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How do I get to Opus?

Opus is conveniently located at the King Edward VII Hospital.

Tube Stations:

  • Regent’s Park Station: 0.3 miles – 6 min walk
  • Baker Street Station: 0.4 miles – 8 min walk
  • Great Portland Street Station: 0.4 miles – 8 min walk
  • Bond Street Station: 0.5 miles – 11 min walk
  • Marylebone Station: 0.7 miles – 15 min walk

Overground Train Stations:

  • Marylebone Train Station: 0.7 miles – routes from Birmingham, Banbury, High Wycombe, Stratford-upon-Avon, Kidderminster
  • Paddington Station: 0.8 miles – routes from Cardiff, Bristol, Exeter, Plymouth, Swansea
  • London Euston Station: 1 mile – routes from Birmingham, Manchester, Liverpool, Glasgow, Edinburgh, Aberdeen

Airports:

  • London City Airport: 11 miles (45-60 min drive)
  • London Heathrow Airport: 16 miles (45-60 min drive)
What are the fees for services?

A full list of fees for services is available on our pricing page.

Self Pay:

  • New Patients: Payment must be made at the time of booking. This is taken over the phone and payment details are stored for future use.
  • Follow-Up and Pathology: Subsequent appointments and pathology/prescriptions are invoiced, with automatic deduction from stored card details after 5 days if the invoice is not paid on receipt.
  • Procedures: All procedures, except those covered under insurance, must be prepaid. This includes PRP, joint injections, and other fixed-cost items. Additional items are billed retrospectively.

Insured Patients:

  • Pre-Authorisation: Full insurance details matching membership are required before booking. A pre-authorisation code is needed at the point of booking.

Claims: Opus processes claims on behalf of the patient. If there is an excess on the policy, the remaining balance must be paid by the patient on receipt of invoice.

Can you arrange for an interpreter?

Yes, we can arrange for an interpreter to join you for your appointments, ensuring effective communication throughout your visit.

Can you provide longer appointments?

Absolutely, we can arrange longer appointments if you require more time to discuss your health concerns or treatment options.

Do you have quieter waiting areas?

Yes, for patients with autism or those who find busy areas distressing, we can arrange a private/quiet waiting area to make your visit more comfortable.

Are there communication aids available?

Yes, we provide pen and paper or a whiteboard for communication, and we also have portable induction loops available for those who need them.

Can you provide a sign language interpreter?

Yes, we can arrange for a sign language interpreter to join you for your appointments to facilitate clear and effective communication.

Do you have accessible information?

Yes, we offer procedure-specific information in large print and screen reader versions. If you struggle to retain information, your doctor can assist in recording your session for later review.

Is the facility wheelchair accessible?

Yes, all our buildings have wheelchair access and we also have disabled access toilets available for your convenience.

How do I request additional support?

To let us know how we can best support you during your visit, please email info@opusbiological.com when booking your consultation. We are here to ensure your needs are fully met.

Delivering the gold standard of care

We're committed to offering exceptional service, tailored to your specific health needs.

Need assistance or have a question? Get in touch with our friendly team for prompt, personalised support and information.