Frequently Asked Questions

Our full price list is on the pricing page.

Paying for yourself. For a first appointment we take payment when you book, over the phone, and keep your card details on file for future appointments. Follow-up appointments, tests and prescriptions are invoiced afterwards. If an invoice is not paid on receipt, the amount is taken from your stored card after five days.

Procedures. Treatments such as PRP and joint injections are paid for in advance, unless your insurer is covering them. Anything additional is billed afterwards.

Yes. Please have your insurer, your membership details and a pre-authorisation code ready when you book, as we need these before we can confirm the appointment.

We send the claim to your insurer for you. If your policy has an excess, we invoice you for that amount.

Please give us at least 48 hours’ notice if you need to change or cancel an appointment. Appointments cancelled within 48 hours, or missed, are charged in full.

To change an appointment, call the team on +44 (0)20 8609 7843 or email info@opusbiological.com.

Yes. A video consultation lasts up to 30 minutes and a short telephone consultation up to 15 minutes. Both are listed on the pricing page.

Yes. Home visits are available with a consultant and with our physiotherapists. Fees are on the pricing page.

Emmanuel Kaye House, 37 Devonshire Street, London W1G 6QA.

By Underground

• Regent’s Park (Bakerloo), about 5 minutes’ walk
• Great Portland Street (Circle, Hammersmith & City, Metropolitan), about 6 minutes’ walk
• Baker Street (Bakerloo, Circle, Hammersmith & City, Jubilee, Metropolitan), about 12 minutes’ walk
• Bond Street (Central, Elizabeth, Jubilee), about 15 minutes’ walk

By rail

• Marylebone, for Chiltern services from Birmingham, Banbury, High Wycombe and Stratford-upon-Avon
• Euston, for services from Birmingham, Manchester, Liverpool and Scotland
• Paddington, for services from Bristol, Cardiff and the South West, then the Elizabeth line to Bond Street

From Heathrow

The Elizabeth line runs direct to Bond Street.

Yes. We can arrange a spoken-language or British Sign Language interpreter to join your appointments.

Yes. If you need more time to talk through your symptoms or treatment options, tell us when you book and we will schedule a longer appointment.

Yes. If busy spaces are difficult for you, we can arrange a private, quiet place to wait.

We have pen and paper, a whiteboard and portable induction loops.

We can provide information about your procedure in large print or in a version that works with a screen reader. If you find it hard to retain information, your doctor can record the consultation so you can listen again later.

Yes. The clinic has wheelchair access and an accessible toilet.

Tell us when you book, or email info@opusbiological.com with what would help. We will arrange it before you arrive.